Pick-ups arrive on schedule week after week, even on holidays, and quote-to-completion often takes just a day or two. Mike and his crew handle junk removal, hot tub removals, recycling pickup, and demolition work without leaving mess behind, with reviewers consistently mentioning fair prices and straightforward communication via text.
Two recent one-star reviews cite unprofessional behavior, but 158 five-star reviews across three years praise the crew's friendliness, reliability, and willingness to adapt to customer needs like helping with construction debris during renovation projects. The business operates 7 days a week across Kingston, Napanee, and Gananoque.
Recent shift: Two one-star reviews citing unprofessional conduct appeared 2 months ago; all prior and subsequent reviews are five-star, suggesting either isolated incidents or isolated reviewers.
All 13 reviews are five-star. Customers highlight Julie's personal involvement, on-time arrivals, and responsive communication. Work is described as thorough and meticulous, with photos provided after jobs. The business handles short-notice requests and maintains strong follow-up. No complaints appear in the available reviews.
Most customers report fast turnaround bookings, on-time arrival, and meticulous work that leaves homes smelling fresh and looking pristine. Staff are friendly and respectful of valuables, and the business proactively refunds unused hours. One significant complaint details a sanitation failure (toilet brush reused on oven, debris incident) followed by defensive responses and poor handling of payment billing; the owner's account contradicts documented email evidence and raises trust concerns for that client.
Handy Fairies earns strong marks for speed and attention to detail, with regular clients praising named staff like Gabriella, Luz, and Lupita for two-hour jobs that save seniors weeks of work. Photos and videos document work quality, and prices are consistently described as reasonable. Two negative reviews highlight incomplete deep cleans and one case of alleged property damage, plus concerning post-review contact that eroded trust.
Last updated 2026-08-11