Long-serving Ottawa firm strong on large-scale cleanups and contamination removal. Past reviews praise Dean's direct involvement in mold/nicotine jobs and the crew's respectful handling of hoarding clients. Two significant complaints: the business address is a mailbox (not a live office), and communication lapses have caused missed appointments and slow updates. Recent five-star reviews favour carpet and duct cleaning; older hoarding work earned consistent praise for dignity and speed.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Complaint in past year (mailbox address issue) stands apart; all other reviews span 6-10 years and are positive. No shift in service quality evident, but communication complaints appear concentrated in 2018.
No individual customer reviews are available for this business. Their website lists over 15 years of experience and serves Ottawa, Orleans, Kanata, Barrhaven, Stittsville, Hunt-Club, and the Gatineau area.
Reviewers consistently report arriving home to spotless, thoughtfully finished spaces. Teams work quickly without rushing, arrive on time, and often add flourishes like folded toilet paper or decorative towels. Multiple customers have stayed with Top2Bottom for years, booking monthly or twice-monthly cleanings. One reviewer flagged a $850 deep clean (3.5 hours) as overpriced, and another noted a shower-floor miscommunication that Amanda resolved the next day. The 100% satisfaction guarantee appears to matter to repeat customers. Staff like Veronica, Fabian, Nailin, Michel, Amanda, Prairie, and Monica are named across reviews as friendly and pet-aware. Reviewers describe floors that sparkle, ovens restored to new condition, and homes feeling refreshed or "hotel quality." Deep cleans run to 6 hours for main floors. The business keeps gift certificates with no expiry and offers ongoing service plans.
Reviewers consistently report fast, thorough work with a professional and courteous crew that respects instructions and delivers clean homes at fair prices. The business handles both deep cleaning and clutter removal jobs with speed and attention to detail.
Last updated 2026-08-11