Platinum excels at flood restoration and carpet cleaning for buildings, with reviewers praising quick response, fair pricing, and a professional team led by named contacts like Mark Harrington and Jonathan. Two recent complaints highlight poor workmanship, dismissive management, and a no-show incident, suggesting inconsistency in service delivery.
Recent shift: Two negative one-star reviews (9 months ago and 1 year ago) stand apart from a strong pattern of five-star flood and carpet cleaning feedback. The 9-month complaint alleges rushed workmanship and dismissive management; the prior no-show complaint suggests reliability gaps, though the majority of recent reviews praise responsiveness.
Reviewers consistently experience fast, reliable service with staff who clean methodically and treat homes with care. Named cleaners like Marcia, Michelle, Monika, and Brenda earn repeated bookings for attention to detail and friendly rapport with clients. The business handles deep cleans and move-outs well, though occasional touches are missed until flagged.
Half the reviews praise spotless results and professional crews; the other half report incomplete work, surprise charges, and broken promises to return. Quality swings widely depending on the job and team assigned.
Deep cleans that leave reviewers consistently satisfied. Staff like Beatrice, Jennifer, Rowena, and Patience arrive on time, listen to specific requests, and deliver sparkling results across kitchens, bathrooms, and hardwood or carpeted floors. One reviewer wished for steam cleaning of grout, but overall feedback reflects repeat bookings and strong word-of-mouth referrals from a team that brings both skill and warmth to the work. The Cleaning Artists operate across Toronto with licensed, bonded, insured credentials and responsive phone booking. Reviewers note reasonable pricing, monthly recurring availability, and staff who adapt to cancellations and personal preferences without friction. Communication through contact Janisa and others is described as fast and easy, setting expectations upfront.
Last updated 2026-08-11