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PuroClean Restoration Ottawa West

Updated 2026-08-11 · 3,241 reviewed · 131 listed · Scored from 44 Google reviews · How we rank ›

4.1(44) 69 composite score See reviews on Google ✓ Google-verified
Biohazard & Trauma CleanupDeep Sanitizing & DisinfectionHoarding Cleanup
PuroClean Restoration Ottawa West
Services
Biohazard & Trauma Cleanup, Deep Sanitizing & Disinfection, Hoarding Cleanup
Reviews
44

What recent reviews say

Most customers praise PuroClean for rapid emergency dispatch and staff professionalism during water damage and floods. Several five-star reviews highlight Sam and Deven's clear explanations and supportive approach. However, significant complaints document abandoned projects, months-long delays, unpaid damage claims, and staff failing to return calls or complete repairs-leaving customers in worse condition than when they started.

Recent shift: The most recent five-star review (3 weeks ago) praises quick response and friendliness during a basement flood. The most recent one-star review (1 month ago) documents a complete no-show during an emergency, suggesting inconsistent reliability in 2026.

Praised for
  • prompt response to emergencies
  • knowledgeable and professional assessment
  • staff friendliness and communication
  • project completion with good results
Watch-outs
  • no-show and unreliable response
  • poor project follow-through and delays
  • unresolved damage claims and aftercare
  • incomplete repairs and property damage
responsive-communicationpunctualleft-mess-behindpoor-communicationdamaged-propertyrushed-job
Best for: customers needing immediate water damage assessment and fast initial response
Think twice if: you need reliable project completion and ongoing communication. Several reviews report abandoned repairs, months of delays, and poor follow-up after initial work.

Strengths

  • rapid emergency arrival (within hours)
  • knowledgeable assessment staff
  • named technicians praised for clarity (Sam)

Worth knowing

  • Sam (technician) praised for professionalism and clear explanations
  • Deven Raval (General Manager) named in both highly positive reviews (above-and-beyond support) and serious complaints (project abandonment, unresolved claims)
  • Subcontractors Allan and Melody Forrest noted for remedial work
  • One customer reported 3-month project with insurance delays followed by 4-month abandonment; another reported 10 months of unresolved damage claims and unreturned emails

What reviews say by service

Biohazard & Trauma Cleanup
One five-star review praised sewage stack leak mitigation and repair, though the 3-month project included insurance delays. One complaint did not detail biohazard-specific issues.
Deep Sanitizing & Disinfection
One one-star review criticized post-job cleaning, reporting dust clumps left behind after cleaners were called.
Hoarding Cleanup
No review text clearly speaks to hoarding cleanup specifically.

How it compares

  • Rated 4.1 against a 4.79 average across the 14 biohazard & trauma cleanup businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 57
Review volume 72
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
31
4
3
3
1
2
1
1
8

Common questions

How quickly can they respond to a water damage emergency?
Multiple reviews report arrival within a few hours of notification. However, one one-star review documented a complete no-show despite being promised arrival in a few hours.
Do they work with insurance companies?
Yes; reviews mention they are recommended by and work with insurance companies. They handle assessments and claim processing, though one customer experienced an 8-month gap between assessment and work start.
Will the work be finished on time?
No clear timeline guarantee emerges. One customer experienced a 3-month project (1 month due to insurance delays); another reported 4 months of abandonment before the company walked off-site without completing repairs.
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Last updated 2026-08-11