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Heart of the Matter Professional Organizing

Updated 2026-08-11 · 5,433 reviewed · 284 listed · Scored from 57 Google reviews · How we rank ›

5.0(57) 80 low data composite score See reviews on Google ✓ Google-verified
Hoarding Cleanup
Heart of the Matter Professional Organizing
Service
Hoarding Cleanup
Reviews
57

What recent reviews say

Every reviewer describes feeling supported and unburdened: one client completed in three hours what they'd avoided for years, another found it "like having a friend help." Rhonda and Donna handle downsizing with care especially for seniors and those with dementia, manage donations start-to-finish, and follow up via email or calls to keep clients accountable.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • non-judgmental and compassionate
  • efficient and well-organized
  • removes decision fatigue
  • emotionally sensitive handling
  • thorough follow-up and communication
compassionatenon-judgmentaldiscreetpunctualthorough-cleanupresponsive-communicationrespectful-of-belongingshandled-sensitivelyreliable-scheduling
Best for: Seniors downsizing or relocating, families with busy schedules, anyone feeling overwhelmed by clutter or decisions.
Think twice if: Price is notably higher than basic moving services; one reviewer noted "a bit pricey" though rated it worth the cost.

Strengths

  • Emotion-aware approach to downsizing
  • Handles all donations and logistics
  • Customized organizing for homes, classrooms, businesses
  • Gold Leaf certified (Professional Organizers in Canada)

Worth knowing

  • Rhonda and Donna are the named principals, active in client work and workshops
  • Free consultation with no pressure
  • Staff photograph and document changes; follow up via email and video chat
  • One long-term client has used services for 16 years
  • Workplace organizing offered (classrooms, reflexology clinic)
  • Care experience includes dementia clients

How it compares

  • Rated 5 against a 4.8 average across the 269 hoarding cleanup businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 96
Review volume 77
Review recency 94
Review sentiment 65
Profile completeness 75
Verification 30

Rating breakdown

5
56
4
1
3
0
2
0
1
0

Common questions

Do you charge for the initial consultation?
No. Their website and reviews emphasize a free consultation with no pressure to book services.
Can you help with senior moves or downsizing?
Yes. Reviews show extensive experience helping seniors relocate from homes to retirement communities or assisted living, with careful attention to emotional aspects.
Do you arrange donations and disposal?
Yes. Multiple reviews confirm they handle all donations, removals, and logistics so clients don't have to.

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Last updated 2026-08-11