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Luxoclean

Updated 2026-08-11 · 5,433 reviewed · 284 listed · Scored from 188 Google reviews · How we rank ›

4.9(188) 87 composite score See reviews on Google ✓ Google-verified
Hoarding Cleanup
Luxoclean
Service
Hoarding Cleanup
Reviews
188

What recent reviews say

Most reviews describe efficient, friendly teams who arrive on time and leave homes clean. Katie, Eunice, and Fatima are named repeatedly as reliable performers. Management responds quickly to complaints and offers complimentary return visits, though some customers report the follow-up work did not fully address original issues. A few recent deep cleans fell short: reviewers noted missed floors, windows, and cabinet work, sometimes with fewer staff than booked. The company's strength is in repeat maintenance work and move-in cleans when fully staffed.

Pricing concerns emerged recently. One three-bedroom deep clean cost more than before but was handled by one cleaner instead of two, and a $50 partial refund was declined by the customer as inadequate. Another move-in clean for a one-bedroom was $400 plus tax; when a cleaner called in sick, the single remaining worker could not complete the scope, and a two-hour free follow-up proved insufficient. Flexibility with scheduling and a responsive online dashboard stand out as operational strengths.

Praised for
  • punctual and professional
  • staff named and praised individually (Katie, Eunice, Fatima, Charmaine, Bashar)
  • responsive to complaints
  • flexible scheduling
  • strong results on repeat bookings
Watch-outs
  • fewer staff sent than promised
  • inconsistent deep clean quality
  • floors and windows missed
  • price increases without matching quality
  • insufficient hours after staff absence
punctualresponsive-communicationthorough-cleanupreliable-scheduling
Best for: homeowners booking regular maintenance cleans or move-in services with full staffing confirmed
Think twice if: deep cleans may miss floors, windows, or trim; fewer staff than promised can reduce quality; partial refunds offered but may not match customer expectations

Strengths

  • named, praised individual cleaners (Katie, Eunice, Fatima)
  • responsive management and quick complaint resolution
  • flexible scheduling and online booking dashboard
  • reliable for repeat maintenance and move-in cleans when fully staffed

Worth knowing

  • Katie, Eunice, Fatima, Charmaine, and Bashar named as reliable performers
  • management (Bashan/Bashar named) responds personally to complaints
  • online dashboard allows appointment and cleaning routine changes
  • move-in cleans quoted at $400 plus tax for one-bedroom apartment with four hours (two cleaners)
  • recent deep clean priced higher but sent fewer staff than previous bookings
  • complimentary two-hour follow-up cleaning offered when initial service missed items

How it compares

  • Rated 4.9 against a 4.8 average across the 269 hoarding cleanup businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 93
Review volume 99
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
181
4
1
3
1
2
2
1
3

Common questions

Can I reschedule or change my cleaning routine after booking?
Yes. Their website dashboard allows you to make changes and requests to your appointment and cleaning routines.
Do they respond quickly if I'm unhappy with a clean?
Yes. Recent reviews show management responds within hours and offers complimentary follow-up cleaning to address missed areas, though customers note this may not fully resolve all issues.
What should I confirm when booking a deep clean?
Confirm the number of cleaners assigned. Recent reviews show some deep cleans were completed by fewer staff than expected when other cleaners called in sick, affecting quality and taking longer.
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Last updated 2026-08-11