Ahmad, Dave, Peter, and Jad earn consistent praise for professionalism and quality restoration work, with strong communication on completed projects. Multiple families describe respectful treatment and expert fence and water damage restoration. However, several reviewers report critical failures: two-month delays with no contact, belongings discarded or damaged, dehumidifiers delayed while a child faced mold-induced asthma risk, and quote responses taking seven weeks. The pattern suggests good crews but unreliable project coordination and accountability on complex, insurance-driven water and disaster jobs.
Recent shift: Recent 1-star review (1 week ago) describes a two-month no-show on water restoration with health and property consequences; 9 months prior, similar damage complaint about discarded belongings. Suggests ongoing coordination issues on residential water/disaster jobs despite earlier positive fence and commercial reviews.
Most customers praise fast bin delivery and pickup with fair pricing and responsive staff. One complaint stands out: a driver damaged a neighbour's gutter; when challenged with camera footage, the company denied responsibility and dismissed the damage.
All 13 reviews are five-star. Customers consistently describe Enviro Clean as transforming carpets and upholstery that seemed beyond recovery. Ken and Jen are named as a professional, respectful duo who work quickly, communicate clearly, and leave no mess. A property manager and institutional client (Windsor Residence for Young Men) indicate repeat business and trust for ongoing needs.
On their best days, staff show genuine care: one driver helped an elderly customer who had fallen, another crew worked heavy furniture in rain near Lasalle schools. But the business has split sharply on pricing and access. Recent reviews anger at a $38 minimum (up from $18), missing entry signage, and refusal to serve customers near closing. Ongoing frustrations centre on residential pickup consistency-bins left blocking driveways week after week, partial collections left on sidewalks, and waits exceeding 30 minutes when their own trucks cut the line.
Last updated 2026-08-11