A small pool of five-star reviews from years ago praise swift responses and mold/water damage work. Recent complaints sharply contradict this: customers report unreturned calls, subcontractor damage, estimates doubled on insurance claims, items destroyed in storage, and repeated denials of promises made. The pattern suggests inconsistent branch performance and poor oversight of contracted work.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Oldest 5-star reviews are 5-7 years old and describe prompt, courteous service. Recent 1-star reviews (5 months to 2 years ago) cite months of inaction, contractor damage, broken promises, dishonesty with insurers, and unresolved claims. Sentiment has declined sharply.
Mo's team delivers polished work when engaged, earning strong praise for window cleaning and attention to detail. However, one customer experienced a critical no-show after the crew abandoned a hoarding job mid-quote and failed to return to secure the property, leaving windows open and screens removed.
From first contact through job completion, reviewers consistently experience reliability and care. The team arrives on time, communicates clearly, and leaves homes spotless and fresh-smelling. Staff named Marcus appears frequently in positive mentions. Deep cleaning, move-in/out, and post-construction services draw specific praise for attention to detail. Pricing sits lower than expected for the quality delivered. MaidUP operates across the Greater Toronto Area with background-checked, insured staff. No complaints appear in the 36-review set. Recurring customers report consistent quality across multiple bookings.
Over 100 reviews show consistent praise for Spencer's team across regular kitchen and house cleaning work. Customers emphasize punctuality, professionalism, and thorough results that meet or exceed expectations. Pricing is called fair and competitive, with repeat customers citing reliability as a reason to stay. The business operates across the Greater Toronto Area and claims 12 years of service. While reviews focus on standard residential cleaning rather than the hoarding or estate categories on the directory, the team's reputation for detail and discretion suggests capability across their listed service range.
Last updated 2026-08-11