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SERVPRO of Barrie

Updated 2026-08-11 · 5,433 reviewed · 284 listed · Scored from 55 Google reviews · How we rank ›

4.8(55) 85 composite score See reviews on Google ✓ Google-verified
Hoarding CleanupBiohazard & Trauma CleanupEstate & Senior Move-Out Cleanouts24/7 Emergency ResponseCompassionate / Discreet ServiceDeep Sanitizing & DisinfectionJunk & Clutter Removal
SERVPRO of Barrie
Services
Hoarding Cleanup, Biohazard & Trauma Cleanup, Estate & Senior Move-Out Cleanouts
Reviews
55

What recent reviews say

After basement floods and storm damage, homeowners consistently report rapid crew dispatch, careful work removing water-damaged furniture and belongings, and attentive, respectful staff on-site for extended shifts. Project managers (Josh, Brian, Austin named) explain options upfront and track progress; technicians (Riley, Quinn, Shannon, Tony, Greg highlighted) deliver polished finishes and cleanup without surprises.

Praised for
  • fast response and arrival
  • professional crews
  • friendly and respectful staff
  • thorough water/flood cleanup
  • clear communication and project management
Watch-outs
  • unprofessional entry without proper notice
punctualthorough-cleanupresponsive-communicationrespectful-of-belongingshandled-sensitivelynon-judgmentaldiscreet
Best for: Homeowners needing urgent flood cleanup after storms or ice damage with insurance coordination.
Think twice if: Entry protocols: one reviewer reported crew entering without proper notice when family was home alone.

Strengths

  • named project managers walk clients through process
  • crews arrive within 24 hours of damage
  • site-based technicians stay until work is complete
  • respectful handling of belongings and property

Worth knowing

  • Josh, Brian, Austin serve as project managers and coordinate insurance claims
  • Riley, Quinn, Shannon, Tony, Greg, Zach named as crew leads in recent jobs
  • crews work 12-14 hour shifts during active restoration
  • use large fans and dehumidifiers for water removal
  • site cleanup happens before departure

What reviews say by service

Biohazard & Trauma Cleanup
Crews sanitize flood-damaged spaces alongside water removal, though reviews focus more on water cleanup than trauma/biohazard detail.
24/7 Emergency Response
Crew dispatched within one day of storm damage; reviews indicate rapid mobilization after weather emergencies.
Deep Sanitizing & Disinfection
Sanitization mentioned as part of flood cleanup protocol; limited direct review evidence of standalone disinfection service.
Compassionate / Discreet Service
Staff described as kind, understanding stress, and respectful of belongings during intrusive restoration work.

How it compares

  • Rated 4.8 against a 4.8 average across the 269 hoarding cleanup businesses listed here.
  • Has more Google reviews than 57% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 87
Review volume 76
Review recency 100
Review sentiment 75
Profile completeness 100
Verification 30

Rating breakdown

5
50
4
3
3
0
2
1
1
1

Common questions

How fast do crews arrive after storm damage?
Crews were dispatched within one day of the Canada Day and July 1 floods reported in recent reviews; the business operates 7 days per week.
Can SERVPRO help coordinate with my insurance?
Yes. Project managers (Josh, Brian, Austin mentioned) handle insurance claim assessments and explain restoration options upfront.
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Most reviewers praise fast response, skilled crews, and transparent project management, particularly when insurance is involved. However, a minority report serious concerns: items going missing during flood cleanup, poor subcontractor oversight, missed follow-up appointments, and incomplete repairs that forced new insurance claims. The split suggests strong execution when things run smoothly, but inconsistency in follow-through and potential issues with content handling.

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Kathlen and her team consistently deliver spotless homes with meticulous attention to small details reviewers say others overlook. Customers return repeatedly for their friendly demeanor, punctuality, and willingness to adapt to schedules and preferences. Regular clients note the crew arrives ready to work, listens to feedback, and maintains professional standards across years of service. Reviewers single out Kathlen by name for her reliability and genuine care about customer satisfaction.

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Staff arrive on schedule, complete jobs in minutes rather than hours, and charge fairly for the work. Named team members (Liam, Jacob, Shayne, Brent) appear across reviews as consistently pleasant and careful not to damage homes, making repeat business common.

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Last updated 2026-08-11