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Clean and Cleanse- Kingstons #1 Eco-Friendly Cleaners

Updated 2026-08-11 · 5,433 reviewed · 284 listed · Scored from 75 Google reviews · How we rank ›

4.9(75) 78 composite score See reviews on Google ✓ Google-verified Publishes prices
Hoarding CleanupBiohazard & Trauma CleanupDeep Sanitizing & Disinfection
Clean and Cleanse- Kingstons #1 Eco-Friendly Cleaners
Services
Hoarding Cleanup, Biohazard & Trauma Cleanup, Deep Sanitizing & Disinfection
Reviews
75

What recent reviews say

Most customers report fast turnaround bookings, on-time arrival, and meticulous work that leaves homes smelling fresh and looking pristine. Staff are friendly and respectful of valuables, and the business proactively refunds unused hours. One significant complaint details a sanitation failure (toilet brush reused on oven, debris incident) followed by defensive responses and poor handling of payment billing; the owner's account contradicts documented email evidence and raises trust concerns for that client.

Praised for
  • punctual and professional
  • thorough attention to detail
  • respectful of belongings
  • responsive communication
  • flexible booking
  • honest refunds for unused time
Watch-outs
  • unsanitary brush reuse between surfaces
  • lack of accountability and honesty after errors
  • communication gaps about service limitations
  • threatening payment messages
punctualthorough-cleanuprespectful-of-belongingsresponsive-communicationfair-pricingcompassionatepoor-communicationunprofessional-crew
Best for: households seeking detailed move-out or deep cleaning with responsive, friendly teams available on quick turnaround
Think twice if: sanitation and accountability matter to you; one recent incident involved cross-contamination with brushes and defensive follow-up

Strengths

  • books on short notice
  • proactively refunds unused time
  • moves furniture for thorough deep cleaning
  • personalized service with upfront questions about priorities

Worth knowing

  • cleaning representative Phil praised for move-out work
  • staff move furniture for proper deep clean, unlike some local competitors
  • cleaner spent 4 hours on heavily soiled 300 sq ft apartment
  • Ela handles communication; customer noted very responsive
  • website claims founding in 2016

What reviews say by service

Hoarding Cleanup
one very detailed positive review of heavily soiled apartment where staff invested 4 hours and achieved exceptional results
Deep Sanitizing & Disinfection
consistently praised for smell elimination and sanitation, but one serious incident of unsanitary brush reuse undermines trust
Biohazard & Trauma Cleanup
minimal explicit evidence in reviews; not clearly addressed

How it compares

  • Rated 4.9 against a 4.8 average across the 269 hoarding cleanup businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 92
Review volume 82
Review recency 73
Review sentiment 66
Profile completeness 75
Verification 30

Rating breakdown

5
72
4
1
3
0
2
0
1
2

Common questions

Can I book on short notice?
Yes. Reviewers report being able to book cleaning appointments on fairly short notice, and the business accommodates quick turnarounds.
Will staff move furniture to clean underneath?
Yes. Unlike some local competitors, their team moves furniture to do a proper deep clean. They do not charge extra for this.
Do you offer move-out cleaning?
Yes. Several reviewers specifically praised move-out cleans, and the website lists move-out as a service. Phil has been named as one cleaner for that work.
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Last updated 2026-08-11