Most jobs earn strong praise for speed and emotional intelligence. Erin, Dean, and Matthew lead crews that handle hoarding, odour elimination, and trauma scenes with care; Sarah in admin and management staff navigate difficult moments with patience. Two callers report unreturned voicemails on routine inquiries, a friction point that stands out against 25 overwhelmingly positive accounts.
Staff arrive on time, work efficiently, and clean up after themselves. Service spans window and gutter cleaning to deck restoration; the team names jobs matter (Conner, Daden, Devin, Sam, Nathan appear throughout), adapt when scope expands, and communicate during longer projects. No complaints appear across 242 reviews.
A handful of customers report courteous staff and fast emergency response, but nearly half the reviews describe a troubling pattern: quotes that balloon on arrival, non-refundable deposits taken upfront, staff no-shows or incomplete jobs, and calls and emails left unanswered for weeks. One customer paid double the quoted amount; another lost a $100 deposit and never received service. The few recent positive reviews praise speed and move-out cleaning, but they are heavily outweighed by complaints of bait-and-switch pricing and broken promises.
Apexx Property Services earns consistent five-star reviews for gutter cleaning, soft washing, and roof maintenance across the London area. Reviewers praise the team's speed, professionalism, and willingness to handle extras without upselling.
Last updated 2026-08-11