Staff arrive on time, work efficiently, and clean up after themselves. Service spans window and gutter cleaning to deck restoration; the team names jobs matter (Conner, Daden, Devin, Sam, Nathan appear throughout), adapt when scope expands, and communicate during longer projects. No complaints appear across 242 reviews.
Apexx Property Services earns consistent five-star reviews for gutter cleaning, soft washing, and roof maintenance across the London area. Reviewers praise the team's speed, professionalism, and willingness to handle extras without upselling.
Ninety-six percent of reviewers give five stars, praising London Hearts for showing up on time, leaving homes spotless, and listening to customer needs. Fatima's name recurs as a helpful supervisor who handles reschedules smoothly. One significant complaint details sanitary practices, specifically using a single rag throughout the house without changing it between toilets and kitchens; the reviewer also reported the company became defensive when this concern was raised, though a follow-up note indicates the team later made corrections to restore confidence. The business shines on reliability and attention to detail for standard and deep cleaning jobs. They work fast, work hard, and fit appointments quickly for seasonal needs like Easter prep or carpet cleaning for pet homes. Pricing lands as fair relative to the quality of results. The main watch-out centers on hygiene protocols during service delivery, particularly for customers with strict sanitary standards.
A handful of customers report courteous staff and fast emergency response, but nearly half the reviews describe a troubling pattern: quotes that balloon on arrival, non-refundable deposits taken upfront, staff no-shows or incomplete jobs, and calls and emails left unanswered for weeks. One customer paid double the quoted amount; another lost a $100 deposit and never received service. The few recent positive reviews praise speed and move-out cleaning, but they are heavily outweighed by complaints of bait-and-switch pricing and broken promises.
Last updated 2026-08-11