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London Hearts Cleaning

Updated 2026-08-11 · 5,433 reviewed · 284 listed · Scored from 50 Google reviews · How we rank ›

4.9(50) 83 composite score See reviews on Google ✓ Google-verified
Compassionate / Discreet ServiceHoarding Cleanup
London Hearts Cleaning
Services
Compassionate / Discreet Service, Hoarding Cleanup
Reviews
50

What recent reviews say

Ninety-six percent of reviewers give five stars, praising London Hearts for showing up on time, leaving homes spotless, and listening to customer needs. Fatima's name recurs as a helpful supervisor who handles reschedules smoothly. One significant complaint details sanitary practices, specifically using a single rag throughout the house without changing it between toilets and kitchens; the reviewer also reported the company became defensive when this concern was raised, though a follow-up note indicates the team later made corrections to restore confidence.

The business shines on reliability and attention to detail for standard and deep cleaning jobs. They work fast, work hard, and fit appointments quickly for seasonal needs like Easter prep or carpet cleaning for pet homes. Pricing lands as fair relative to the quality of results. The main watch-out centers on hygiene protocols during service delivery, particularly for customers with strict sanitary standards.

Recent shift: One four-star complaint (2 months ago) about hygiene practices was edited to reflect a positive follow-up correction by the company, suggesting they took the feedback seriously and remedied the issue.

Praised for
  • punctual and on-time
  • detail-oriented cleaning
  • responsive staff, especially Fatima
  • fair pricing and reliability
  • willing to accommodate last-minute changes
Watch-outs
  • single rag used across bathrooms and kitchens raises hygiene concerns
  • defensive response when customers raised sanitary practice questions
  • inconsistent follow-through on custom requests
punctualthorough-cleanupfair-pricingresponsive-communicationrespectful-of-belongings
Best for: Homeowners wanting reliable, detail-focused cleaning with fast scheduling and willingness to adapt to last-minute changes.
Think twice if: Customers with strict sanitary or hygiene standards should confirm cleaning protocols upfront, given one report of single-rag use across house zones.

Strengths

  • Arrives on time consistently
  • Listens to specific customer requests
  • Quick appointment booking for seasonal needs
  • Hands-on supervisor (Fatima) manages reschedules and follow-ups

Worth knowing

  • Fatima serves as supervisor and handles rescheduling directly
  • Spring and seasonal cleaning packages offered
  • Carpet cleaning service available as add-on
  • One customer reported using single rag across toilets and kitchens; company responded defensively initially, then corrected the issue

What reviews say by service

Compassionate / Discreet Service
Strong on accommodation and follow-up when issues are raised; one customer noted defensive initial response but company corrected course.

How it compares

  • Rated 4.9 against a 4.8 average across the 269 hoarding cleanup businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 91
Review volume 74
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
48
4
1
3
0
2
0
1
1

Common questions

Can you fit me in for a quick appointment?
Yes. One reviewer booked spring cleaning for the week of Easter weekend and reported getting an appointment very quickly.
Do you offer services beyond standard cleaning?
Yes. Services include deep cleaning, move-in/move-out cleaning, seniors cleaning, Airbnb turnover, carpet cleaning, and laundry service. Their website lists 12 service types.
Are you open weekends?
Yes. Google-verified hours show they are open 7 days a week.
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Last updated 2026-08-11